Fast, Convenient, and Secure Shipping with Kiotiv
At Kiotiv, we take pride in providing our customers with fast and reliable delivery services. We work with trusted local courier partners such as Pathao, RedX, Steadfast, and Sunderban Courier Service to deliver products within Bangladesh. Our delivery times are among the fastest in the industry, with orders within Dhaka being delivered within 1-3 working days, and orders outside Dhaka being delivered within 3-5 working days. Please note that we do not offer international shipping.
Delivery Options
We offer multiple delivery options to make sure that our customers receive their orders in the most convenient way possible. Our cash on delivery (COD) option is available for customers throughout Bangladesh, making it easy for them to pay for their purchases without having to use a credit or debit card.
Shipping Fees
We offer transparent shipping fees, so customers can easily check the shipping costs for their location before placing an order. Shipping fees vary depending on the product and weight of the order. To check the shipping fees, customers simply need to go to our checkout page and enter their location. Our website will then display the shipping fees for their location.
Additional Taxes and Charges
All prices listed on our website include any applicable taxes and duties, unless stated otherwise. However, please note that some payment methods may charge additional processing fees or transaction charges, which will be clearly indicated on the checkout and payment pages before you confirm your purchase. These fees are determined solely by the payment provider and are not under our control. By completing your purchase, you acknowledge and agree to pay any additional fees or charges imposed by the payment provider. We reserve the right to change our prices, taxes, and fees at any time without notice, but such changes will not affect any orders that have already been confirmed by us.
Damaged Items
If a product is received by a customer in a damaged condition, the customer must notify us within 24 hours of receiving the product, providing valid proof of the damage. If we find that the product was indeed damaged during transit or delivery, we will offer to exchange the damaged product with a new one, subject to the availability of stock. However, the customer will be responsible for paying the shipping fee for the transportation of the replacement product. It is the responsibility of the customer to inspect the product upon delivery, and failure to report any damage within the specified time period will result in the customer forfeiting their right to exchange the product. This policy applies only to products that are damaged during delivery and not due to any fault or misuse by the customer.
Free Delivery
As an expression of gratitude to our customers for their unwavering support and loyalty, we extend the offer of free delivery services for special occasions. We understand the importance of our customer’s satisfaction and seek to demonstrate our appreciation by providing this complimentary service. We encourage our valued customers to remain attentive to our website and social media platforms for promotional incentives, whereby certain items or specific periods may be eligible for free delivery.
Minimum Order Value
We hereby confirm that there is no minimum order value requirement for purchasing any product from our website. Our customers are entitled to purchase any product of their choice in any quantity, without any restrictions. We assure you that we are committed to providing our customers with quality products and services at all times. It is important to note that the shipping fees may vary based on the weight of the ordered products and the shipping destination. We highly recommend our customers to check the shipping fees before placing an order.
Delivery to Multiple Addresses
In accordance with our shipping policies, we regret to inform you that we are unable to accommodate the delivery of items to multiple addresses within a single order. In the event that you require items to be shipped to multiple locations, kindly place separate orders for each delivery address. We apologize for any inconvenience this may cause and appreciate your understanding of our commitment to maintaining our shipping processes and procedures.
Failed Delivery
In the event that a customer is unable to receive their delivery, the product will be returned to our warehouse. We will initiate a refund to the customer’s payment method after 7-10 days of the delivery attempt. This may occur if the customer has had a change of mind or if they have provided an incorrect delivery address during checkout. If you anticipate that you will not be able to receive your delivery, please inform us promptly so that we can make the necessary arrangements. Please note that if the order has been pre-paid, the shipping fee will be deducted from the total refund amount.
Lost Packages
As a company, we take every necessary step to ensure that our customers receive their orders in a timely and secure manner. However, we acknowledge that some packages may get lost in transit, despite our best efforts. If your package has not arrived within the estimated delivery time, please notify us immediately. We will work closely with our courier partners to track your package and locate it as soon as possible. In the event that the package is determined to be lost, we will work with you to find a suitable solution, which may include sending a replacement package to you, depending on your preference.
Delivery Address Changes
If you wish to change the delivery address for your order, please notify us promptly. We will make every effort to fulfill your request. However, please understand that if the order has already been shipped, we may not be able to modify the delivery address. In such instances, we may be able to redirect the package to the new address, subject to the policies of our courier partners. In some cases, we may need to wait for the package to be returned to our warehouse before we can make any adjustments to the delivery address.
Conclusion
We understand that timely and hassle-free delivery is crucial for our customers, and we are committed to providing the best delivery services possible. With multiple delivery options, transparent shipping fees, and free delivery for special occasions, we aim to provide a seamless shopping experience for our customers.
If you have any questions or concerns about our delivery policy, please do not hesitate to contact us. We are always happy to assist you and will do our best to address any issues you may have. Thank you for shopping at Kiotiv!
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