Refund and Returns Policy

Overview

Our refund and returns policy lasts 3 days. If 3 days have passed since your purchase, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items
Personal products such as underwear

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Delivery

We always try to deliver our product to the customer as soon as possible. In case of product delivery, we approach the delivery company. So we don’t have complete control over the delivery.

Our expected delivery time:

Inside Dhaka – 24 – 72 hours
Outside Dhaka – 3-5 days

Sometimes delivery may delay cause of shortage of stock. Provided by it happens we will notify the customer.

Product delivery charges:

Inside Dhaka – 70 Taka
Outside Dhaka- 150 Taka

Product delivery charge may vary due to product weight. You will show the current delivery charge on our checkout page. For Facebook page orders we will notify the delivery charge while placing order.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Refund

At kiotiv, we understand that sometimes things don’t go as planned. That’s why we offer a hassle-free refund policy for our customers. If for any reason you are not satisfied with your purchase, you can request a refund within 3-5 working days of canceling your order. Please note that shipping fees are non-refundable. To request a refund, simply send us a message on our Facebook page and our customer service team will assist you with the process. However, please note that we are unable to process refunds for orders that have already been shipped. We appreciate your understanding.

Late or missing refunds

If you haven’t received a refund yet, first check your bank or bKash account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email a message on our Facebook Page or call us 01580-442911

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a full refund or exchange within 3 days of purchase.

To initiate an exchange or return, please follow these steps:

Contact our customer service team at 01580-442911 or message our Facebook page (www.facebook.com/kiotiv) to request a return or exchange.We will provide you with a return shipping label and instructions on how to send your item(s) back to us.
Once we receive the returned item(s), we will process your refund or exchange.
Please note that all items must be in their original condition, with all tags attached and packaging intact. We reserve the right to refuse a refund or exchange if the item(s) do not meet these requirements.We apologize for any inconvenience this may cause and appreciate your understanding. If you have any further questions or concerns, please do not hesitate to contact us.”Please note that you will have to adjust the policy according to your company’s need and policy.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service . We don’t guarantee that we will receive your returned item.

Our return policy is designed to ensure that all of our customers are completely satisfied with their purchases. However, we understand that sometimes a product may not meet your expectations, and we are happy to offer returns under certain conditions.

First and foremost, please note that we do not offer free return shipping. Customers are responsible for paying the return shipping fee. This is a non-negotiable aspect of our return policy.

Our return policy is as follows:

Customers are responsible for paying the return shipping fee.
Products can only be returned while the delivery person is present and the customer must inspect the product in front of the delivery person.
If there are any issues with the product, the customer may return it to the delivery person by paying the delivery charge.
This is the only option for returns.

Please note that all returns are subject to inspection and approval by our team. We reserve the right to refuse any return that does not meet our return policy guidelines.